Insurance

4 DAY HIRE

4 days is recommended for those hiring on Weekends.

For 4 day hire on weekends recommend selecting a Wednesday dispatch.

We always recommend allowing 2 days of dispatch before your event.

8 DAY HIRE

8 days is recommended for all Mid-Week events and customers who would like to allow extra time for any potential delays.

For 8 day hire for weekends we generally recommend a Monday dispatch date for a weekend hire and up to 5 business days prior to your hire if it is a weekday hire.

For all other 8 day hires we generally recommend allowing 3-4 days to get to you. Mid-week hires are recommended to hire 8 days to ensure the previous weekend is not booked out. 

As most of our hires take place on a weekend this ensures that there is no delay in us getting it back from the previous customer.

IMPORTANT NOTES:

If your return date lands on a weekend you are not required to return it until the next business day.

ANY questions please reach out to us via chat, email or on the phone and our stylists can assist.  

DISPATCH DATE

Our hire is by Dispatch Date. We now offer OVERNIGHT POSTAGE* for all orders standard.

Please allow 2 business days for those located in WA, NT, and rural locations.

DELIVERY

All orders are sent by Star Track Overnight Premium delivery. We recommend selecting a dispatch date 2 days before your required date. We do not deliver on weekends. Please check on current delays in the network and always allow extra time accordingly.

RETURNS

All orders include a free return label. This is with Australia post and can be lodged at a YELLOW express box or an Australia Post store. Simply place your label provided over the current postage label reusing the box provided. If your label has been misplaced please email our team at info@herstyleau.com.au. If your box has been damaged or misplaced please use a suitable replacement to send your item back in.

LATE RETURNS

In the unlikely event that you returned your rental item back late, you will incur late fees. Late fees do not include postage delays. Your return date is when your item is lodged in the Post office or YELLOW express post box. If your return date lands on a weekend it is not required to be sent back until the next business day (aka Monday or Tuesday if a public holiday).

MY OUTFIT ISN'T RIGHT

If your dress doesn't fit or isn't right for any reason please submit you returns request through our returns portal (here).

Please include your RA# on your return satchel.

Collections can only be selected during our opening hours here.

Please note there may be changes to our opening hours during holiday periods and our most up date hours are always on Google.

Any pickups during days we are closed will not be able to picked up until the next day that we are open.