Postage, Returns & Cancellations

3 HOUR & SAME DAY DELIVERY (MELBOURNE METRO ONLY)

For our Same Day service, you will need to place the booking prior to 12 pm. You can request 3hr deliveries, and VIP deliveries, between 8am–10pm (Must be approved via email).

If you are wanting a delivery outside of this time it may be possible however it’s best to give us advanced notice. Once your booking is allocated, you’ll receive an email letting you know who your courier is, along with their phone number in case you need to contact them. Please note there are times when our service does reach capacity, if this occurs we’ll let you know!

Same day delivery:

It can be delivered to a 60km radius of Melbourne for our 3hr service.

Fees and charges:

  • 0-15km from Ivanhoe = $30
  • 5-20km from Ivanhoe = $45
  • 15-30km from Ivanhoe = $55
  • 30+km from Ivanhoe= Custom quote please email info@herstyleau.com.au

3 Hour Delivery:

It can be delivered up to 100km away with our same-day service. If you have any questions you can email us, info@herstyleau.com.au, we will usually respond quickly.

All deliveries using same day or 3 hour delivery that are more than 30km away from Melbourne

Fees and charges:

  • 0-15km from Ivanhoe = $40
  • 15-20km from Ivanhoe = $53
  • 15-30km from Ivanhoe = $67
  • 30+km from Ivanhoe = Custom quote please email info@herstyleau.com.au

VIP Delivery

Between 8pm-10pm must be approved by a member of Her Style AU at info@herstyleau.com.au.

EXPRESS DELIVERY

We offer return express post across Australia for just $15. Please check that your postcode is listed in the National Express Post Network. If your postcode is not inside the National Express Post Network we unfortunately cannot guarantee Next-Day Delivery however, most orders will arrive within 2 business days. Please place your order by no later than 12PM AEST the day before you would like it to arrive. All orders come with a free return sticker.

FLAT RATE SHIPPING

Flat rate shipping for ALL Australian locations. Why not add a cute pair of earrings, some booby tape or a hair clip to style with your outfit?

PICKUP

Once Pickup option has been selected at you will be able to pick up from our Ivanhoe store at 239 Waterdale Road during opening hours.

HOW DO I RETURN MY RENTAL?

Please use our returns portal should you need to return your item.

All orders come with a free return sticker. All you need to do is place the item safely in the box provided and put the new sticker over the previous and take it to your nearest Australia Post or Express Post Box (the yellow ones!) by no later than 4pm on your last day of rental.

Alternatively you can drop it off at our store in the PINK parcel chute 24/7!

Located at the front door our Melbourne store in Ivanhoe.

Return Address:

Her Style AU

239 Waterdale Road,

Ivanhoe, VIC, 3079

CANCELLATIONS & REFUNDS

Please refer to our Terms & Conditions for our full set of hire terms and conditions.

If you wish to cancel an order, please note the following conditions:

You may cancel your rental order subject to the following cancellation fees and policies:

Cancellation fourteen (14) or more days in advance of the delivery date, there is no cancellation fee and you will receive a full store credit for the Rental Fee associated with the cancelled order. This credit can be applied to any future rental placed within 6 months of the cancellation date.

All cancellations will be given a store credit to be used with a 6 month expiry. Please note we do not refund cancellations.

Please note:

If you contact us to cancel your order after we’ve dispatched your dress, we will issue a cancellation fee of $25 + the cost of shipping. Please simply accept the order from the courier, email us at info@herstyleau.com.au and replace the address label with the one provided in your box and return it at an Express post box or office within 24 hours of signing the receipt of delivery. Your credit note will be issued within 24 hours of receipt of the dress by us upon checking that the item was not used.

DOESN'T FIT

If it doesn't fit/isn't right for you for any reason please email us at info@herstyleau.com.au within 24 hours.

We require that the dress is unworn and in the same condition sent to you and returned to a post office box within 24 hours of being received.

We will issue a credit note for the garment minus shipping costs.

Her Style AU reserves the right to cancel a booking at any time should an item become unavailable through damage, not returned from previous hire, or be in a condition deemed as unsatisfactory for hire.