HOW DOES DRESS HIRE WORK?

Your questions answered

How can I try on my dress prior to my event?

We have a beautiful flagship store in Melbourne available for try ons. With 6 change rooms and over 600 dresses in sizes 6-16 there is something for every occasion! 

 Visit our store at 239 Waterdale Road, Ivanhoe, 3079 to try our full range of outfits and accessories. We can help you put together the perfect outfit for your next occasions! 

 No appointment necessary. You can find our Opening Hours here.

How do I return my dress to the store?

We are so excited to be the first dress hire in Australia to offer 24/7 drop off through our innovative parcel chute located at our store. 

 Meaning you can return your item in your own time on the day required back.. 

Otherwise we can provide you with a return label for you pop your dress back into the post for return. 

 Most of our hires are due back on the Monday in the post or in store.

How do I know what day to select for dispatch date?

We have both 4 and 8 day hire options. 4 days is recommended for those in capital cities or the Next Day Network.

 8 days is recommended for Perth, Rural, Mid-week events and customers who would like to allow extra time for any potential delays.

 For 4 day hire on weekends recommend selecting a Wednesday dispatch. For 8 day hire for weekends we generally recommend a Monday disptch date.  If your return date lands on a weekend you are not required to return it until the next business day.

For all other 8 day hires we generally recommend allowing 3-4 days to get to you. Mid week hires are recommended to hire 8 days to ensure the previous weekend is not booked out. 

As most of our hires take place on a weekend this ensures that there is no delay in us getting it back from the previous customer.

ANY questions jump on chat, email or on the phone and our stylists can assist.  

How long does shipping take, and how much will it cost me?

$15 for return postage and is sent via the express postage network.

Where does it come from?

All orders are dispatched from our Melbourne store in Ivanhoe.

Why do you do it by dispatch date?

Great question! As we allow for pickups at our store the dispatch date refers to the date it leaves our premises either via pickup or by postage. As we use Australia Post who is a third party provider we have NO control over postage time frames. Generally there are no issues but during Covid times it is impossible for us to guarantee a delivery date. Aus Post has removed all Express Post guarantees as well. All we can do is ensure its dispatched on the correct date and we always recommend to allow extra time due to any unreliability with Aus Post. Generally most orders are received within 2 business days. We are also always able to help with any concerns!
Find your perfect outfit
Browse through our collection of designer garments. We stock sizes 6-16 for events ranging from cocktail through to black tie!
Advanced Bookings
Book your garment up to 6 months in advance! We recommend booking your garment to be dispatched 2-3 days before your event.
Stylist Support
Chat with our experienced stylists via online chat or come in store for a styling session. We can always help to ensure your outfit fits.
Express Postage
Express return postage included on all orders. Just place the return sticker provided in the box over the previous label.
Backup Dress
Unsure on sizing or can't decide between two sizes? Add a back up dress in another size or style for 80% off the second item.
Cleaning Included
No need to worry about cleaning your dress! Just pop your outfit back in your box and we will take care of the rest.

Our happy customers

See what our beautiful customers have to say!