Cancellations, Postage & Returns Policy

Standard Postage
We have partnered with Star Track to bring you the most reliable and trust worthy delivery partner in Australia.
StarTrack Courier combines the logistics and service expertise of Australia Post with the renowned network reach of StarTrack for same day deliveries.
We now offer OVERNIGHT* delivery standard on all orders with return Express Post labels included.

Our cutoff times for delivery are 12pm every week day.
Please allow 1-2 business days for all orders just as a precautionary. 
*Perth, WA, NT and some rural locations please allow 2 days for delivery.
Same Day Postage
We also offer same day postage for Melbourne Metro ONLY.
If you are unsure if this includes you please contact our team prior to ordering.
Please refer to our Terms & Conditions for our full set of hire terms and conditions. If you wish to cancel an order, please note the following conditions:  

You may cancel your rental order subject to the following cancellation fees and policies: Cancellation in advance of the dispatch date, there is no cancellation fee and you will receive a full store credit for the Rental Fee associated with the cancelled order.  
If you order has been dispatched you will still be entilted to a credit note (minus postage $15) as long as your item is returned within 24 hours of being received. This credit can be applied to any future rental placed within 6 months of the cancellation date. All cancellations will be given a store credit to be used with a 6 month expiry. Please note we do not refund cancellations.

Frequently Asked Questions

Her Style AU reserves the right to cancel a booking at any time should an item become unavailable through damage, not returned from previous hire, or be in a condition deemed as unsatisfactory for hire. We will always contact you to find a suitable replacement or organise a refund.