Cancellations, Postage & Returns Policy

Cancellations
Please refer to our Terms & Conditions for our full set of hire terms and conditions. If you wish to cancel an order, please note the following conditions:  

You may cancel your rental order subject to the following cancellation fees and policies: Cancellation in advance of the dispatch date, there is no cancellation fee and you will receive a full store credit for the Rental Fee associated with the cancelled order.  
If you order has been dispatched you will still be entilted to a credit note (minus postage $15) as long as your item is returned within 24 hours of being received. This credit can be applied to any future rental placed within 6 months of the cancellation date. All cancellations will be given a store credit to be used with a 6 month expiry. Please note we do not refund cancellations.
Postage
3 HOUR & SAME DAY DELIVERY (MELBOURNE METRO ONLY)  

For our Same Day service, you will need to place the booking prior to 12 pm. You can request 3hr deliveries, and VIP deliveries, between 8am–10pm (Must be approved via email). If you are wanting a delivery outside of this time it may be possible however it’s best to give us advanced notice. Once your booking is allocated, you’ll receive an email letting you know who your courier is, along with their phone number in case you need to contact them. 
Please note there are times when our service does reach capacity, if this occurs we’ll let you know!  
Same day delivery:  
It can be delivered to a 60km radius of Melbourne for our 3hr service. 
 Fees and charges: 
 0-15km from Ivanhoe = $30 
 5-20km from Ivanhoe = $45 
 15-30km from Ivanhoe = $55 
 30+km from Ivanhoe= Custom quote please email info@herstyleau.com.au 
 3 Hour Delivery: 
 It can be delivered up to 100km away with our same-day service. If you have any questions you can email us, info@herstyleau.com.au, we will usually respond quickly. All deliveries using same day or 3 hour delivery that are more than 30km away from Melbourne 
 Fees and charges: 
 0-15km from Ivanhoe = $40 
 15-20km from Ivanhoe = $53 
 15-30km from Ivanhoe = $67 3
0+km from Ivanhoe = Custom quote please email info@herstyleau.com.au VIP Delivery Between 8pm-10pm must be approved by a member of Her Style AU at info@herstyleau.com.au.        

 EXPRESS DELIVERY  
We offer return express post across Australia for just $15. Please check that your postcode is listed in the National Express Post Network. If your postcode is not inside the National Express Post Network we unfortunately cannot guarantee Next-Day Delivery however, most orders will arrive within 2 business days. Please place your order by no later than 12PM AEST the day before you would like it to arrive. All orders come with a free return sticker.  

FLAT RATE SHIPPING  
 Flat rate shipping for ALL Australian locations. 
AUSTRALIA WIDE SHIPPING
HASSLE FREE RETURNS
100% SECURE CHECKOUT
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Frequently Asked Questions

Her Style AU reserves the right to cancel a booking at any time should an item become unavailable through damage, not returned from previous hire, or be in a condition deemed as unsatisfactory for hire. We will always contact you to find a suitable replacement or organise a refund.