4 DAY HIRE
4 days is recommended for those hiring on Weekends.
For 4 day hire on weekends we recommend selecting a Thursday delivery date.
We always recommend selecting a delivery date at least 2 business days before your event.
8 DAY HIRE
8 days is recommended for all Mid-Week events and customers who would like to allow extra time for any potential delays.
For 8 day hire for weekends we generally recommend a Wednesday delivery date for a weekend hire and up to 5 business days prior to your hire if it is a weekday hire.
For all other 8 day hires we generally recommend allowing 3-4 days to get to you. Mid-week hires are recommended to hire 8 days to ensure the previous weekend is not booked out.
As most of our hires take place on a weekend this ensures that there is no delay in us getting it back from the previous customer.
IMPORTANT NOTES:
If your return date lands on a weekend you are not required to return it until the next business day.
ANY questions please reach out to us via chat, email or on the phone and our stylists can assist.
DELIVERY
Please select your desired delivery date. We recommend 1-2 days prior to your event to allow for any freight delays
We now offer OVERNIGHT POSTAGE* using our StarTrack Premium Delivery service. This network is the most reliable postage network and delivers overnight to most metro areas. Please allow 2 business days for those located in WA, NT, and rural locations.
Any queries regarding postage time frames or dispatch date information please contact us prior to booking.
RETURNS
All postage orders include a free return label. This is with Australia post and can be lodged at a YELLOW express box or an Australia Post store. Simply place your label provided over the current postage label reusing the box or satchel provided. If your label has been misplaced please email our team at info@herstyleau.com.au. If your box has been damaged or misplaced please use a suitable replacement to send your item back in.
LATE RETURNS
In the unlikely event that you returned your rental item back late, you will incur late fees. Late fees do not include postage delays. Your return date is when your item is lodged in the Post office or YELLOW express post box. If your return date lands on a weekend it is not required to be sent back until the next business day (aka Monday or Tuesday if a public holiday).
MY OUTFIT ISN'T RIGHT
If your dress doesn't fit or isn't right for any reason please contact our team at: info@herstyleau.com.au
