Our hire is by Dispatch Date. This is due to Australia Post waiving the express post guarantee. Therefore it is impossible for any company to promise an arrival date when our courier partner cannot. What we can do is ensure it is dispatched in a timely manner to get to you on time. We recommend during COVID-19 times with postage delays to allow ample extra time for your arrivals.
All orders are sent by Express Postage. We recommend selecting a dispatch date 2 days before your required date for those located within Australia Post’s Next Day Network. We do not deliver on weekends. Please check on current delays in the network and always allow extra time accordingly.
All orders include a free return label. Simply place it over the current postage label reusing the box provided. If your label has been misplaced please email our team at firstname.lastname@example.org. If your box has been damaged or misplaced please use a suitable replacement to send your item back in.
In the unlikely event that you returned your rental item back late, you will incur late fees. Late fees do not include postage delays. Your return date is when your item is lodged in the Post office or YELLOW express post box. If your return date lands on a weekend it is not required to be sent back until the next business day (aka Monday or Tuesday if a public holiday).
MY OUTFIT ISN'T RIGHT
If your dress doesn't fit or isn't right for any reason please submit you returns request through our returns portal (here).
Please include your RA# on your return satchel.