Postage & Returns

DISPATCH DATE AND DELIVERY

Our hire is by Dispatch Date which is the date your order will be sent from our Melbourne store. 

We offer two postal services: Star Track Premium delivery and Australia Post Express Post. We recommend selecting a dispatch date at least 2 days before your required date. We do not deliver on weekends.

StarTrack Premium Delivery:

We now offer OVERNIGHT POSTAGE* using our StarTrack Premium Delivery service. This network is the most reliable postage network and delivers overnight to most metro areas. Please allow 2 business days for those located in WA, NT, and rural locations.

Australia Post Express Post Delivery:

We also offer Express Post service by Australia Post. This is our standard postage option which arrives within 1- 5 business days. Please check on current delays in the network and always allow extra time accordingly.

Any queries regarding postage time frames or dispatch date information please contact us prior to booking.

RETURNS

All postage orders include a free return label. This is with Australia post and can be lodged at a YELLOW express box or an Australia Post store. Simply place your label provided over the current postage label reusing the box provided. If your label has been misplaced please email our team at info@herstyleau.com.au. If your box has been damaged or misplaced please use a suitable replacement to send your item back in.

LATE RETURNS

In the unlikely event that you returned your rental item back late, you will incur late fees. Late fees do not include postage delays. Your return date is when your item is lodged in the Post office or YELLOW express post box. If your return date lands on a weekend it is not required to be sent back until the next business day (aka Monday or Tuesday if a public holiday).

MY OUTFIT ISN'T RIGHT

If your dress doesn't fit or isn't right for any reason please submit you returns request through our returns portal (here).

Please include your RA# on your return satchel.