Frequently Asked Questions

Top Questions

Where is Her Style AU located?

Do you have a physical store where I can try on?

How can I try on my dress prior to my event?

How long can my dress be rented for?

What happens if my dress doesn't fit?

What happens if I damage the dress?

What if my size or style is not listed on your website?

Help! I've left it to the last minute, can I still hire?

What is Her Style AU?

Can I cancel my order?

Can I iron my garment?

Is dry cleaning included?

How do I return my dress?

What if I return my dress late?

Am I able to take my dress interstate/overseas?

What happens if my order doesn't arrive in time?

Shipping

Do you post Aust wide?

How does postage work?

Do you post on a Saturday?

How last minute can I order to get my dress in time?

Can I track my delivery?

Do you provide international shipping?

Payments

When does the payment get charged?

What payment methods do you accept?

Returns Policy

What happens if my dress doesn't fit? Can I return it?

What happens if I damage or lose my postage box?

My Account

What is my account?

How do I create an account?