Frequently Asked Questions

Top Questions

Where is Her Style AU located?

Do you have a physical store where I can try on?

How can I try on my dress prior to my event?

How long can my dress be rented for?

What happens if my dress doesn't fit?

What happens if I damage the dress?

What if my size or style is not listed on your website?

Help! I've left it to the last minute, can I still hire?

What is Her Style AU?

Can I cancel my order?

Can I iron my garment?

Is dry cleaning included?

How do I return my dress?

What if I return my dress late?

Am I able to take my dress interstate/overseas?

What happens if my order doesn't arrive in time?


Do you post Aust wide?

How does postage work?

Do you post on a Saturday?

How last minute can I order to get my dress in time?

Can I track my delivery?

Do you provide international shipping?


When does the payment get charged?

What payment methods do you accept?

Returns Policy

What happens if my dress doesn't fit? Can I return it?

What happens if I damage or lose my postage box?

My Account

What is my account?

How do I create an account?